By making us part of your team and having us go through the software training with you, we will be in a position to provide a first line of support helping your users get the most benefit out of the system.  We are used to learning new systems and should be included in any training offered by your software vendor.  By being trained ourselves, we are in a better position to train and support your users.  It is not uncommon for us to attend training on a Practice Management, Accounting, or maybe a Point of Sale / Inventory system in order to better understand the software our customers use.