We understand that downtime is expensive to your business and disruptive to your operation. Give us a call so that we may get started right away and evaluate what is needed to get you back up and running. We have the technical skills and experience to think on our feet and decide what resources we can pull together in order to get you operational as quickly as possible.
Our IT System Administration and Maintenance Plans are tailored to your budget and needs. Computer systems require regular maintenance in order to continue running smoothly and with proper security. Once we evaluate your system, we will estimate the number of hours needed to be spent on Proactive Maintenance, Administration, and IT Technical Support in order to keep your systems running smoothly and reliably. This time can also be used for future planning, consulting, and improving your computer environment. The more time you commit to buying on a quarterly basis, the more discount you receive on our base hourly rate of $150/hour.
In the ever changing world of technology, users are expected to be more and more self sufficient in adapting to and using new technology. The problem is that your business may rely on employees who are more creative in nature or managerial and technology does not come naturally to them. A question or technical issue can stop a user's productivity and lead to frustration, unless they have somewhere to turn for assistance from Help Desk Technical Support and Problem Solving. In larger corporations, this is called the Help Desk, where an entry-level IT person would answer questions and solve problems on technical issues. Unfortunately it is rare, especially for a small or medium sized business, to have their own Help Desk. We can fill this void by serving the role of Help Desk Technical Support and provide assistance with problem solving.
Sometimes, what may seem like a big problem can be solved either over the telephone, or, if you have Internet available, through a remote connection. Unless there is a physical problem, involving smoke, or fried electronics that require replacement, we can solve most problems remotely, either by doing some simple troubleshooting over the phone, or using a remote access solution like terminal services, or remotely controlling a workstation.
We provide guidance to help navigate your business through a sea of technology. We can perform a management, decision making role as a member of your team.
Decisions need to be made, and right or wrong decisions can make or break a business. Without consistant administration, your computer system will be adrift and eventually show the signs of neglect. Your system needs someone to keep a watchful eye on changing technology and innovations in Windows, Linux, network security issues, as well as all the hardware and software in use. Someone needs to make practical recommendations on how to utilize new technology to your best advantage. Someone needs to be looking down the road at emerging technology and the future of your company.
Many companies no longer have the luxury of their own IT Departments to, or even dedicated, qualified, IT Personnel as a result of downsizing or recent economic hardship. Your computing environment is unique and it is wasteful to have different technicians come in from time to time and try to fix or maintain a system they are not familiar with. By performing regular maintenance and IT Technical support, we build a level of familiarity that will allow us to diagnose problems and implement solutions much more quickly, thus saving you a lot of money over time.
We only provide technical support to customers with whom we have an ongoing relationship or who are willing to pay for our srvice. We see Technical Support as a value that we add to our overall IT Consulting Services and will allow for a certain amount of Technical Support to be included in our Systems Maintenance Plans. We can not provide free technical support to random callers looking to leach information from us. We receive calls from desperate people who find us on the Internet every day and we are willing to help if they are willing to pay our $150/hour base fee and our priorities allow for it.
It is rare, these days, that we need to travel to your location in order to provide technical support. With just a few keystrokes, you can allow us to access your computer and provide remote support so that we may see and control your computer as if we were sitting next to you. This eliminates most of the challenge of a user trying to describe a problem sufficiently for a technician to understand what is going on and find the solution. Questions can be answered quickly over the telephone and maintenance or repairs can be performed on your computer software remotely using a Remote Support program. We also have the ability to access and monitor servers and routers remotely so being on-site may not be required.
Chances are other companies we work with have been through a problem similar to yours and we already know the solution. This is where our experience comes in handy. Many companies face similar problems in growth, changing technology, data recovery, or disaster management. We have the battle scars that come from solving a lot of problems over many years and we have yet to see a challenge we can not meet.
We keep ourselves up to date on all the latest security patches, varnings, and various bugs that are known problems. We know how to track down error codes and search for solutions based on other peoples experiences with the same problem. There is often no need to invent a solution. By keeping up and reading about problems, vulnerabilities and their solutions, we can often prevent a problem on your system before it ever happens.
We consider all the resources available to us whether it be placing a temporary server, offloading services to our own network, or knowing where to quickly obtain a critical replacement part. We do whatever it takes to get you operational as quickly as possible. An example of this is a customer who runs QuickBooks Enterprise on their server that crashed. In order to buy time to build a new server, we installed their QuickBooks on one of our servers for the customer to access remotely. Once the new server is up and running, the QuickBooks and Data were transferred to the new or repaired server.
We have loaner Servers, Switches, Routers, Hard Drives, and pretty much anything else to get your system back up and running so your business will not suffer.
Unfortunately, many companies do not realize until. after they have let their IT People go, how critical they actually were. We do not advocate downsizing IT Staff, but we are available to fill in the void that they leave behind. Help Desk Technical Support is critical to the ongoing operation of your business. We can provide Help Desk Technical Support so that your employees have someone to turn to for help their occasional questions and technical problem solving needs.
We have the ability to perform a full analysis of your network and find out what is going on. We can find and correct connection problems due to bad cable, connectors, or electrical interfearance. We analyze your network traffic to abnormalities, traffic restrictions, or signs of virus activity. We make sure your network is secure from attackers and hackers and that your corporate and customer data is protected. We often implement QOS or Quality of Service Policies to make sure that your Internet connection is shared in a way that nobody can hog all the Internet bandwidth. We monitor your network remotely and are alerted whenever a problem arises.
The solutions to many problems are yet to be invented. You may be on the "bleeding edge" of technology with new equipment or software that still needs some bugs worked out. We often work directly with companies like Dell, Microsoft, and Intuit in order to bring a problem to their attention and work on a solution as a team.
This is one big advantage of being on a Maintenance Program with us. Not only do we provide you with Priority Service, but we would also be familiar with your overall computing environment. This is like a firefighter being familiar with a building before fighting a fire there. If you are not one of our regular customers, give us a call anyway. We charge on an hourly basis at the rate of $150/hour with a minimum of three hours per incident.
We can come up with a Technical Support plan that works for you and is within your budget. We will start supporting your users right away to take care of their immediate needs and get an idea of what is required to provide ongoing support.
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